The course is designed for employees who oftencome into contact with internal and external clients and solve daily situations in which it is always necessary to maintain an impeccable professionaldemeanor.
This training focuses on increasing self-esteem and success in dealing with internal and external clients or colleagues. During the course we will focus on the training of verbal and nonverbal skills, basics of handling conflicts and manipulation; and will practice techniques in communication.
Communication: tools and techniques
Resolving conflict situations