Communication with Clients

Target Group

The course is designed for employees who oftencome into contact with internal and external clients and solve daily situations in which it is always necessary to maintain an impeccable professionaldemeanor.

Objectives and Benefits

This training focuses on increasing self-esteem and success in dealing with internal and external clients or colleagues. During the course we will focus on the training of verbal and nonverbal skills, basics of handling conflicts and manipulation; and will practice techniques in communication.



Communication: tools and techniques

  • Communication and its components
  • Effective communication
  • Technique SPIN PLUS


Resolving conflict situations

  • Analysis and resolution tactics
  • Resolving actual cases ofparticipants’ conflict situations

Contact us to arrange a time and details

Please email or use the contact form on this website to request further information.

If you have questions, please send them via this contact form. Usual response time is 2 business days.